Privacy Policy for HearBest.com
Last updated: 4/04/2025
Our Terms of Use & Privacy Policy
HearBest.com (the “Website”) is owned and operated by Innovative Hearing Solutions of Indiana, Inc. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this Privacy Policy carefully. By continuing to use our Website, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of personal information:
– Contact Information: Name, email address, mailing address, phone number.
– Health Information: Hearing test results, audiograms, hearing aid fitting information, and other health-related information you provide to us.
– Payment Information: Credit card details, billing address (note that payment processing is handled securely through our third-party payment processors).
– Device Information: IP address, browser type, operating system, and browsing behavior on our Website.
– Communications: Records of your interactions with us, including appointment requests, inquiries, and feedback.
SMS/Text Message Communications
If you provide your mobile phone number to us and opt in to receive SMS/text message communications from HearBest.com, you understand and agree to the following:
1. Message Content: We may send you text messages regarding appointment reminders, hearing aid maintenance tips, promotional offers, and other information related to your hearing healthcare.
2. Message Frequency: Message frequency varies based on your interactions with us. You may receive regular appointment reminders, occasional promotional messages, or service updates.
3. Carrier Charges: Standard message and data rates may apply for each text message sent or received as provided in your wireless service agreement. You are responsible for any fees or charges incurred for receiving texts, and we are not responsible for delays or failures in the transmission of messages.
4. Opt-Out Procedure: You can opt out of receiving SMS/text messages at any time by:
– Replying “STOP” to any SMS/text message we send
– Calling our office at (765) 771-7109
– Emailing us at office@hearbest.com
5. Support Instructions: For support regarding our text messaging services, text “HELP” in response to any message, call us at (765) 771-7109, or email office@hearbest.com.
6. Third-Party Service Providers: We may use third-party service providers to deliver text messages to you. These providers are bound by confidentiality agreements and are not permitted to use your phone number for any purpose other than to deliver messages on our behalf.
7. Security and Data Retention: While we take steps to protect the security of your information, message and data rates may apply, and message transmission via SMS is not encrypted. We retain text messaging records in accordance with our general data retention policies.
By providing your mobile phone number and opting in to receive text messages, you expressly consent to receive SMS messages from us or our service providers at the phone number you provide, even if that number is registered on any state or federal Do Not Call list.
You may opt out of receiving communications from us at any time by:
- Clicking the ‘unsubscribe’ link in any email
- Replying ‘STOP’ to any SMS/text message
- Calling our office at (765) 771-7109
- Emailing us at office@hearbest.com
How We Use Your Information
We use your personal information for the following purposes:
– To provide hearing health services and products that you request.
– To process payments and complete transactions.
– To communicate with you about appointments, services, and products.
– To improve our Website and services based on your feedback and browsing behavior.
– To send you promotional materials and newsletters if you have opted in to receive them.
– To comply with legal obligations and enforce our terms.
Information Sharing and Disclosure
We respect your privacy and do not sell your personal information. We may share your information in the following limited circumstances:
– With service providers who help us operate our business (such as payment processors, email service providers, and appointment scheduling systems).
– With healthcare professionals involved in your hearing care, with your consent.
– To comply with legal obligations, such as responding to lawful requests from public authorities.
– In connection with a business transfer, such as a merger or acquisition.
All third parties with whom we share your information are contractually obligated to use it only for the purposes for which we disclose it to them and to provide adequate protection for your data.
HIPAA Compliance and Health Information Privacy
As a hearing healthcare provider in Indiana, HearBest is considered a “covered entity” under the Health Insurance Portability and Accountability Act (HIPAA) and is committed to complying with all federal and state requirements for protecting your health information.
Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience. These technologies collect information about how you interact with our Website, such as pages visited and links clicked.
Types of cookies we use:
– Essential cookies: Required for basic website functionality.
– Analytics cookies: Help us understand how visitors use our Website.
– Preference cookies: Enable the Website to remember your preferences.
You can manage cookie preferences through your browser settings. Disabling certain cookies may impact your experience on our Website.
Your Privacy Rights Under Indiana Law
As an Indiana resident, you have certain rights regarding your personal information under the Indiana Consumer Data Protection Act (effective January 1, 2026):
– Right to Access: You can request to see what personal information we hold about you.
– Right to Correction: You can ask us to correct inaccurate information that you previously provided to us.
– Right to Deletion: You can request that we delete your personal information.
– Right to Opt-Out: You can opt out of the sale of your personal information and opt out of targeted advertising.
– Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
– Right to Appeal: If we decline to take action on your request, you have the right to appeal our decision.
To exercise these rights, please contact us at the information provided in the “Contact Information” section below. We will respond to your request within 45 days, with a possible extension of an additional 45 days when reasonably necessary.
Data Security
We implement appropriate technical and organizational measures to protect your personal information. These include:
– Encryption of sensitive data transmission through our Website (HTTPS).
– Secure offline storage of physical records in locked facilities.
– Limited employee access to personal information on a need-to-know basis.
– Regular security assessments and updates.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Children's Privacy
Our Website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at the contact information below, and we will take steps to remove such information from our records.
Data Breaches
In the event of a security breach affecting your personal information, we will notify you in accordance with applicable laws, including Indiana’s security breach notification requirements. We will take immediate steps to investigate the breach, mitigate potential harm, and secure your data.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. For significant changes, we will provide a more prominent notice or direct notification via email. You are advised to review this Privacy Policy periodically for any changes.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Innovative Hearing Solutions of Indiana, Inc.
Phone: (765) 771-7109
Email: office@hearbest.com
Address: 480 W Navajo St Ste A, West Lafayette, IN 47906
You can also use our contact form on the Website.
If you believe we have not properly addressed your privacy concerns, you may contact the Indiana Attorney General’s Office at https://www.in.gov/attorneygeneral/ or by phone at 1-800-382-5516.
